Document review sounds routine until a mismatch slips through and becomes a case months later. The common problems are not forgeries. They are expired IDs, addresses that do not match across documents, names spelled differently, and photos that do not resemble the applicant. Catching these at intake is far cheaper than unravelling them after activity has started.
A quick mismatch routine
- Check expiry dates first. An expired document cannot support a new account, however genuine it looks.
- Compare address lines across all documents, including flat numbers and postal codes, not just the city.
- Look at the photo and signature with fresh eyes instead of assuming the previous reviewer checked them.
- Query anything odd the same day, while the customer is still reachable and the application is still open.
Keep a short log of every query and answer. Patterns in that log, such as repeated address problems from one introducer, are often the first sign of a bigger issue.