Most resumes list duties: responsible for reports, handled tickets, supported the team. Duties describe the job, not the person. Strong bullets describe what changed because of the work: a process shortened, errors reduced, or a backlog cleared. The formula is simple: action, result, and scale, in one line each.
Rewriting a weak bullet
- Start with a verb that shows action, such as reduced, built, or resolved, instead of responsible for.
- Add the result: what improved, and how you know, in plain terms without inventing figures.
- Add scale: how many cases, how often, or how large the area was, so the reader can judge the size of the work.
- Cut anything the reader cannot verify from the bullet itself, such as vague claims about excellence.
Rewrite five bullets this way and read the resume again. If it sounds like a different person wrote it, the rewrite worked.